“Susan, I’d like to have a word with you about that incident during my talk about employee engagement the other day. Please, come on down to my office at about 3:00. You know which one it is? The big one on the corner with all the windows. I have a little chair for you right in front of my great big desk. Just let my secretary’s assistant know that you are here. Her name is Sandy, I think. Don’t be late. My helicopter will be waiting to take me to that executive retreat in Telluride.” Continue reading →