Within vastly growing industries, the need for successful and efficient customer service is paramount if a business is to succeed. Customer service in any industry is undoubtedly different with every phone call, email or complaint and because of differing opinions with both parties involved, it can become difficult to implement effective solutions. However, with a little understanding of the psychology of customer service, offering a seamless service is easier than you might initially think. To get you started, we are going to look into the psychology of the customer service industry and the impact it can have on a business. Continue reading →